Terug 143. Which of the following is NOT true about a flywheel? Het correcte antwoord is: Flywheels are able to stand unsupported for an indefinite…
Terug 144. Fill in the blank: _________ of customers will never do business with a company again after one negative experience. Het correcte antwoord is:…
Terug 145. What might your customer service team use the buyer’s journey for? Het correcte antwoord is: All of the above
Terug 146. Fill in the blank: _________ of consumers have discontinued communications with a company because of irrelevant promotions or messages. Het correcte antwoord is:…
Terug 147. How Is Your Product’s “Job To Be Done” Tied To Your Customer’s Personal Identity? Het correcte antwoord is: Your customer wants your product…
Terug 148. Your Friend Is Starting A Company And Wants To Identify The Job Their Product Will Do For People. What Advice Would You Give…
Terug 141. In the engage stage what do you collect from an individual? Het correcte antwoord is: information
Terug 142. True or false? It’s a best practice to gate and deliver the majority of your content over live chat. Het correcte antwoord is:…
Terug 127. True or false? The buyer’s journey is only used by your marketing team. Het correcte antwoord is: FALSE
Terug 128. True or false? Delight is only about the customer experience your service delivers. Het correcte antwoord is: FALSE